Lean to Love: Continuous Improvement’s Worldview

"Bad processes beat good people" is a continuous improvement saying attributed to the Godfather of quality control, engineer W. Edward Deming.  The intent is to direct us away from blaming individuals and keep us focused on making processes easier for all who perform them. The key to this statement is of course "good" people--  because … Continue reading Lean to Love: Continuous Improvement’s Worldview

Shame vs. Guilt: Japan’s Missing Boy

Yamato Tanooka-chan, the dear seven year-old boy who was “fake-abandoned” as punishment for God only knows what indiscretion, was undoubtedly being shamed when he was left on the roadside. Berating and belittling drives conformity and is inherent in the Japanese way.  Anthropologist Ruth Benedict described the important difference between "shame" and "guilt" cultures in her 1946 … Continue reading Shame vs. Guilt: Japan’s Missing Boy